tag:blogger.com,1999:blog-5286641616677658414.post2800297493793121512..comments2023-10-11T11:22:41.728-05:00Comments on The Lake is the Boss: Kayak 'non launch' updateDaveOhttp://www.blogger.com/profile/00552131869044539704noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5286641616677658414.post-45934185270272910482008-05-13T15:55:00.000-05:002008-05-13T15:55:00.000-05:00Nope, the desk person did fine. She just didn't ha...Nope, the desk person did fine. She just didn't have any answers. The potential was there (as you could likely tell from yesterdays almost verbatium account) to become sarcastic and confrontational but whats the point? Seems like reasonable excuses but I just wish it could be worked out to use the damn thing while construction is underway.DaveOhttps://www.blogger.com/profile/00552131869044539704noreply@blogger.comtag:blogger.com,1999:blog-5286641616677658414.post-83783511253751668002008-05-13T09:47:00.000-05:002008-05-13T09:47:00.000-05:00It sounds, from your account, that the information...It sounds, from your account, that the information desk jockey could have spared everyone a lot of aggravation had she done a better job of explaining the policy.<BR/><BR/>(I'm presuming you did not initiate the contact with guns blazing, determined to hold her personally responsible for silly decisions made far up the food chain. Some folks do, but you've never seemed the type.)<BR/><BR/>What you're pointing out is a long-standing challenge in park management. Frontline public contact employees occupy the most important position in any park, but typically, we stick the least experienced people in those jobs and pay them less than anyone else on the staff.<BR/><BR/>Training and supervision becomes all the more important under such circumstances, but field-level supervisors are often overtaxed themselves, and many (I have to admit) are not especially good at what they do, either.Ranger Bobhttps://www.blogger.com/profile/03230068091748621186noreply@blogger.com